Question: “Part of my problem is I think that I don’t understand what the difference is between PR and marketing! Can you help?”
Answer: Don’t worry, many people don’t know there is a difference between marketing and PR!
While PR – also known as public relations – has recently grown in stature within the ‘marketing’ promotional mix, it’s most usually associated with relationships. Whereas marketing is about selling.
With marketing, your goal is to get some kind of action from your readership. You might send a letter asking people to send off for a free sample. You might send a postcard with a tear-off section that people can complete and return to you for a catalogue or voucher. And so on.
PR includes image building and management, unpaid media placements, and publicity, making use of press releases, media kits, press conferences, and such.
In this sense, public relations is a facet of marketing that is focused on promoting beneficial relationships with identified audiences (‘publics’).
First, PR is all about relationships, mainly building them. We could be talking about a relationship between a chief executive offer and his employees. Or a relationship between two existing businesses. Maybe it is an organisation’s relationship to its investors. Whatever the case, PR seeks to create and then maintain positive relationships with its many publics.
Marketing, on the other hand, is concerned with the market (doh!). It is driven by consumers’ wants and needs.
So you could say that the first big difference between PR and marketing is the agenda of each discipline.
Secondly, PR creates a two-way communication between itself and its publics.
OK, all very well. But what if you need a plan of action, or at least an idea of where to spend your PR/marketing money?
Marketing should not be regarded as an expense, but rather as a financial investment – new customers are a return on that investment.
It is really a question of balance. At every stage of your business development, you need to assess how much to allocate to your marketing budget. It is not just a question of what you can afford. Rather, it’s more a question of what you have to spend in order to expose your business to your target market. Becoming aware of the different media options, as well as non-media options, such as word-of-mouth, is the first stage.
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