For those moments when you’re thinking, “I need new business –- and quick!”

Silence No Longer an Option 31 January 2007

Filed under: Uncategorized — worddocdooley @ 1:49pm

If you were as fed up with all those silent calls as I was last year, you’ll be glad to know that they should become a thing of the past…

Ofcom (Office of Communications) has dished out fines amounting to £152,500 to the four biggest offenders. These operators routinely ignored the 3% limit on making ‘silent calls’ – which occur when dialling systems generate more calls than staff can handle, and you’re left with a ‘hanging’ line.

While the four biggies won’t necessarily feel the pinch of the fines, it’s a start in the right direction.

If you continue to receive silent calls, then do as I do; I put the phone on hands-free for a while and go and make a cup of tea. 😉

Source: Brand Republic

COPYRIGHT © 2007, T Dooley


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